FAQs

Are the sneakers made to order?
Custom designs are prepared for each order.

How long does production take?
Production usually takes 10–30 business days for custom shoes, before delivery.

How do I choose a size?
Review the Size Chart and the sizing details on the product page before placing your order.

Will I receive tracking?
Tracking is sent by email after shipment. You can also see your order history in My Account.

Can I request a design?
See the Custom Request page for what to prepare.